Pomoč
Eng
iziSalesCounters
- ATMs in Slovenia (recharging your or somebody else's iziCredit),
- Petrol pumps,
- OMV pumps,
- post offices,
- 3DVA kiosks,
- "Delo prodaja" kiosks,
- Spar and InterSpar stores,
- Office 1 Superstore outlets,
- BIG BANG stores,
- Nama stores,
- E. Leclerc stores,
- other authorised stores – listed on the website www.izimobil.si.
Packages
The izimobil for 12.00 € includes:
- iziSIM card (works in all mobile phones that are not SIM locked),
- 5.00 € free airtime to get you started,
- izipostcard for an additional 5,00 €,
- iziinstructions.
This package contains the preset izi tariff, which is intended for frequent calls within Slovenia.
The izi brez meja for 4.50 € includes:
- iziSIM card (works in all mobile phones that are not SIM locked),
- 2.00 € free airtime to get you started,
- iziinstructions.
This package contains the preset izi brez meja tariff. It is intended for users who make frequent international calls from Slovenia.
| izimobil | izi brez meja | |
| calls per min* | 0,12 € | 0,14 € |
| SMS | 0,08 € | 0,07 € |
| MMS up to 100 kB | 0,08 € | 0,07 € |
| UMTS | 0,00054 €/kB | 0,00054 €/kB |
| GPRS/EDGE | 0,00054 €/kB | 0,00054 €/kB |
* Calls are charged based on 15–second intervals. This applies to all calls to mobile and landline phones in Slovenia.
All prices are inclusive of VAT. Prices of all main services provided by izi brez meja and izimobil packages have been listed. A price list of all services is available at our website www.izimobil.si.
Three steps for activating the iziSIM
1. Remove the iziSIM card from the iziCarriercard and insert it in your mobile phone
2. Switch on the mobile phone and key in the PIN code printed on the iziCarriercard
3. Key in the combination *181# and press the call button.
Switching the tariffs
| tariff switch |
key in |
|
| izi007 | *181*007# | and press the call button |
| izi008 | *181*008# | and press the call button |
| izimobil | *181*1# | and press the call button |
| izi brez meja | *181*2# | and press the call button |
| info about active tariff This information is free |
*181*0# | and press the call button |
| Tariff switch price |
1 € |
Recharging your or somebody else's iziCredit
1. With an iziBon (Voucher) or the key combination:
- to recharge your iziCredit, key in:
*181* 16-digit number# and press the call button
- to recharge somebody else's iziCredit, key in:
*181* 16-digit number*telephone number of the iziUser whose credit you are recharging# and press the call button
While roaming in the network of a foreign operator, recharging with key combination is possible only if the foreign service provider supports the service of key combination transmissions.
2. Through the Margento POS terminal:
- To recharge without entering the 16-digit code, simply place the mobile phone against the POS terminal.
- iziSalescounters, which enable this recharging method, have been listed at our http://www.izimobil.si/izistoritve.cp2?cid=30EE883B-FD02-A14C-B940-D1A12FBBF624&linkid=30 website
3. Though our website with up to 5 % bonus:
-Recharging through the https://www.izimobil.si/napolniracun.cp2?linker=1&helpbox=2 website is paid with credit cards which have been issued in Slovenia (Eurocard / MasterCard, Visa, Diners Club), or your web bank (AbaNet, NLB Klik).
Check status and validity of your iziCredit:
1.Key in the key combination *181# and press the call button. Your mobile phone display shows the current credit and validity date.
2.At our website https://www.izimobil.si/izistanje.cp2?helpbox=1.
SMS: This service is activated automatically when the iziSIM is activated. If it does not happen, enter the number of the SMS centre +386 41 001 333 in the SMS settings of your mobile phone.
Data transfer – GPRS/EDGE/UMTS
Activation: SMS IZIGPRS to 1918 and activate this service.
Settings with an acknowledgement: This service is available only in specific Sony Ericsson and Nokia models.
SMS NIZIGPRS to 1918. You receive an SMS with the settings. Save this message, switch off the mobile phone and switch it on again.
Manual Settings: Settings must be entered manually in mobile phones which do not support settings with SMS acknowledgement:
APN access point: izimobil
Username: izimobil
Password: izimobil
Protocol type: PAP
Port: 8080
Proxy server: 213.229.249.040
URL: http://res.naizi.si
Settings for individual mobile models can be seen on the website http://www.izimobil.si/help.cp2?cid=C2C0BCA1-5657-5856-D861-9475C39B0140&linkid=50 but only in the Slovenian language.
MMS
Activation: SMS IZIMMS to 1918.
Settings with an SMS acknowledgement: This service is available only in specific Sony Ericsson and Nokia models.
SMS NIZIZMMS to 1918. You receive an SMS with the settings. Save this message, switch off the mobile phone and switch it on again.
Manual MMS settings: Settings must be entered manually in mobile phones which do not support settings with SMS acknowledgement:
APN access point: mms.izimobil
Username: izimobil
Password: izimobil
Protocol type: PAP
Port: 8080
Proxy-Server: 213.229.249.040
MMSURL: http://mms.mobitel.si/servlets/mms
Settings for individual mobile models can be seen on the website http://www.izimobil.si/help.cp2?cid=C2C0BCA1-5657-5856-D861-9475C39B0140&linkid=50, but only in the Slovenian language.
SMS for missed calls: Call the toll free number 051 800 800 from the iziMobileNumber for which you wish to activate/deactivate this service.
Call waiting: Select the ‘Call waiting’ option in the Settings section of your mobile phone and ‘activate’ the option or enter the key combination *43# and press the call button.
Calls to special numbers and 090 numbers: Call the toll free number 051 800 800 from the iziMobileNumber for which you wish to activate/deactivate this service. First read the Usage conditions of this service very carefully on the website http://www.izimobil.si/izicene.cp2?cid=C3B7CBBA-DDF9-D728-A49C-683BA8938AAC&linkid=24. Services are payable.
Voicemail: Call the toll free number 051 800 800 from the iziMobileNumber for which you wish to activate/deactivate this service.
In order to activate the voicemail, you need to divert the calls to the telephone number + 386 51 100 000. The default password for every voicemail is 0000.
In order to hear messages in your voicemail, call the number 051 102 000, enter your password and press #.
Validity of the recharge and iziCredit
Up to 90 days – The 90 day period begins on the day of the iziCredit recharge. You can freely use all iziServices within this period. With each new recharge, a new 90 day period begins.
After 90 days – 90 days after the last recharge of the iziCredit, your iziSIM will be locked temporarily. During that time, you can only dial the emergency numbers 112 and 113 or the customer service under the toll free number 051 800 800 and recharge your iziCredit. The iziSIM will be unlocked once you recharge the iziCredit.
After 270 days – Your iziSIM will be locked 270 days after the last recharge. You will lose the unused iziCredit and the iziMobileNumber. iziSIM cannot be unlocked.
Complaints
While processing complaints and grievances, the General Conditions and Usage Conditions for services of izi mobil d.d. given on the website www.izimobil.si will be considered.
Complaints are processed by our customer service through the toll free number 051 800 800.
If the customer service cannot resolve the grievance, the user must send it to the following address in writing:
izi mobil d.d.
PP 4805
1210 Ljubljana – Šentvid.
iziUser must submit complaints regarding iziCredit, iziCarriercard or iziVoucher in writing in a complaint form. The complaint form must contain the following information: First name and surname of the iziUser, address of the iziUser, telephone number of the iziUser, place and date of the purchase of the product or service complained about, description of fault.
iziCarriercard or iziVoucher complained about, a copy of the account statement or the invoice must be attached to the complaint form.
The complaint will be entertained only if the purchase was made from an authorised sales counter.
Important toll free numbers for calling from the iziNetwork
051 800 800 Customer service: Information about izimobil services, customer support, complaints
Note: Calls to 051 800 800 are free only if they are made from Slovenia or EU member countries
112 Emergency Number
113 Police
1987 AMZS (Slovenian automobile association)
izi mobil d.d.
PP 4805
1210 Ljubljana – Šentvid
info@izimobil.si
www.izimobil.si
With the purchase of the iziSIM, the izimobil user accepts the General Conditions and Usage Conditions for the services of izi mobil d.d. published on the website http://www.izimobil.si/company.cp2?cid=7438110D-4DBD-D3AD-4BCD-B2D9B21358F1&linkid=40.
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